Troubleshooting Offline Files

Access is Denied when attempting to open offline files
 * 1) Find out the size of the total amount of data that the user is trying to Sync (this includes My Documents (U:\) as well as other files that the user has manually chosen to sync offline
 * 2) If the amount of data exceeds 2GB you will receive the 'Access Denied' error when open some, but not all files. This is due to the file being created in the Offline Files Cache, but not completely copied
 * 3) To resolve this you must log-in to the PC/Laptop as the local Administrator account and modify the default size of the Offline File Cache
 * 4) GPEDIT.MSC -> Computer Config -> Administrative Templates -> Network -> Offline Files -> Default Cache Size
 * 5) Be careful when changing this value as the math behind the value is a bit skewed. just read what is in the box when changing the setting and it should make sense

Access is Denied when you have verified the offline file Cache Size is large enough to support all requested offline files

This is likely caused by Offline File Cache corruption. To resolve this, you must clear the cache and recreate it


 * 1) Ensure the User is logged in to the local LAN, and that all files are currently synced to the server
 * 2) User must be given temporary local administrative access to the PC in question
 * 3) Open Folder Options - Tools Menu in a Windows Explorer window -> Folder Options
 * 4) Move to the Offline Files Tab
 * 5) Hold Left Control+Left Shift and click Delete Files
 * 6) You will be prompted to re-initialize the Cache, do so
 * 7) Reboot the PC
 * 8) Sync files and all should be well
 * 9) Log off the PC, unplug the NIC or remove from Docking Station and verify previous files that were not acessibly are now working offline.